Ist das hier ein Dönerladen?

Frank Heinz has been working as the SPD constituency office manager in Kalk, a district of Cologne, since April 2011. As an office manager, one finds oneself somewhere between a social worker, psychotherapist, chaplain, pastor, integration officer, citizen advisor, streetworker, and neighborhood coordinator. In short, the citizen's office defines itself as a small cog in a large system to ensure society functions. The people Frank Heinz meets in the office are, for him, a reflection of today's society. In this book, he shares his diverse, touching, and also quirky experiences.