Integrierte Business-Informationssysteme

Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM), Business Intelligence (BI), and Big Data Analytics (BDA) are business tasks and processes supported by standardized software solutions. This textbook allows students to experience, from a business perspective, how business tasks and processes are realized with the help of standardized software systems through a role-based business game. It thus conveys management-oriented thinking and action, which is essential for IT professionals dealing with business process-oriented IT solutions. The third edition of the book has been completely revised, restructured, and supplemented with current topics such as blockchains in the supply chain and the relationship between Big Data Analytics, Artificial Intelligence, and Machine Learning. The structure of the book is based on the step-by-step implementation and integration of the respective information systems from a corporate, business, and management perspective. Part I contains detailed chapters on the topics covered, with online tests and exercises for each chapter. Part II introduces the role-playing game and the online gaming and simulation environment. Supplementary teaching materials, presentations, templates, and video clips are available online in the gaming area. The newly created gaming and business simulation for this book includes, in addition to the existing Beer Division, a Mineral and Table Water Division, a Soft Drink Division, and a manufacturing company for barcode cash register systems with their specific business processes and supply chains.