Impact of E-governance on Service Delivery

The book "Impact of E-Governance on Service Delivery" offers a comprehensive analysis of the emerging concept of e-governance and its influence on service delivery. It highlights the evolution of governance over time and the transformation towards electronically supported administration, aimed at providing citizens with better access to information and services. The introduction of customer service centers operated by government-appointed agencies makes public administration more efficient. The book particularly focuses on the e-Sampark Center, initiated by the Chandigarh administration, and describes how this initiative helps improve interaction between citizens and the administration while reducing unnecessary burdens.