IT-Service-Management in der Praxis mit ITIL®

• What you need to know about ITIL® for Foundation Certification
• An overview of ITIL® and complementary standards and methods
• How to successfully design and embed IT Service Management
• Numerous practical tips and a comprehensive case study
• New in the 6th edition: with ITIL® 4 and COBIT® 2019
• Your exclusive advantage: e-book inside when you buy the printed book

IT has become a central success factor for functioning business processes. This requires IT organisations to meet ever faster changing requirements. IT managers can master this task if they rely on modern IT service management.
Here you will learn how to plan and implement IT Service Management in a practical way. You will learn how to correctly combine and use ITIL® according to your goals with ISO 20000, IT key figures, Balanced Scorecard and COBIT® 2019. BPMN 2.0 is examined as a standardised notation for processes.
A detailed case study illustrates how you can put all this into practice and in this way continuously improve quality and profitability.

"This is a book both for practitioners (ITIL projects are coming up) and for training participants who want to prepare for an ITIL Foundation exam. The book shows how IT Service Management with ITIL® can be planned and realised in practice and how dovetailing with other good practices can be combined according to your goals."
it Service Management (itSMF Deutschland e.V.) on the 3rd edition.