Gestiondeconflits

The book "Conflict Management" offers a comprehensive analysis of the fundamental aspects of conflict resolution that are crucial for leaders. It addresses the identification, understanding, and analysis of conflicts, including recognizing warning signs, various categories and types of conflicts, as well as individual behavioral patterns. Additionally, it highlights the phases of conflict escalation and different perspectives on conflicts. The work also provides strategies for conflict resolution, including evaluating constructive solutions and conducting critical conversations. Another focus is on conflict prevention and resolution, discussing the process of reflection and the development of a conflict culture. The content is aligned with the ASFC modules and is aimed at anyone looking to expand their knowledge in conflict management, particularly those preparing for ASFC examinations or aspiring to the title of "Group Leadership Specialist.".