Gesprächsführung mit Kolleg innen, Schulleitungen und Co

"Conflict in the classroom" is a frequently cited stressor that contributes to teachers' workload. This book helps to address and clarify conflicts with colleagues or the school management by providing tools for mastering difficult conversations. Because many unpleasant conversations can be professionalized and thus relieved by good preparation, helpful conversation techniques and a coherent inner attitude. In addition to theories for understanding successful communication and suggestions for self-reflection, this publication provides aids for different conversation situations.