Gesprächsführung in der Sozialen Arbeit

Psychosocial professions are characterized by an above-average proportion of social communication in professional actions. Help processes only become effective through successful communication, and competent conversation management thus becomes the key to successful professional conduct. Social work professionals often conduct conversations under challenging conditions: In client work, the everyday relevance of help processes, complex mandates, involuntariness, and situations of risk or crisis present such challenges. Additionally, cooperation with professionals and other stakeholders in help processes, as well as organizational and training concerns, often create conditions that make conversations demanding.

The textbook understands professional conversation management as the socio-communicative form of methodical action in social work, rather than as an isolated conversation methodology. It imparts foundational knowledge and encourages reflection on personal and professional attitudes. It introduces the preparation, moderation, and evaluation of significant conversation forms in professional daily life and offers practical design aids for conversations. Learning and working aids for training conversation skills are also available online in addition to the textbook.