Geschäftsprozessmanagement in der Praxis

Practice-oriented, comprehensive and concrete: suitable for beginners and also for reference!The great interest in business process management continues unabated. The positive development is clouded by the still low maturity of many business process management applications. Many users stop at IT-supported modeling and documentation of business processes without deriving adequate benefit from them. The potential of business process management is only fully exploited with the goal-oriented measurement, control and optimization of business processes. The book shows how to proceed and how the implementation obstacles can be overcome.- holistic presentation of all important aspects of business process management:- strategic business process management: linking business strategy with business process management- guide with practical recommendations for the introduction and improvement of business process management- also takes into account evaluations of investigations, studies and surveys on process managementThe book draws on examples from industry. However, the book's statements and recommendations are aimed at all users of business process management, regardless of the industry or size of the organization.The book has been very well received in practice, science and teaching. The 9th edition evaluates new experiences, publications and studies on process management.