Geschäftsprozesse erkennen, verstehen und optimieren

The term process is used as universally as the word tissue for handkerchiefs. This complicates the already complex analysis of a company's processes. It becomes easier once the seemingly simple question of what a process is is clarified. With this fundamental understanding of processes, it becomes clear where processes can be optimized and how they can or should be meaningfully automated. The book offers concise, pointed texts with visual explanations, helpful definitions, and tips for practical implementation.