Gertrud Demmler

The BKK Customer Report is entering its second round, along with the debate on quality and transparency among health insurance providers. This time, there is a special focus on sustainability. How do climate protection and health protection influence each other? How can transparent quality measurement among the insurers be achieved, and what new legal regulations are needed for this? Why is health prevention always also sustainable? How can we maintain a resilient healthcare system that is optimally prepared for environmental influences and pandemics? Answers to these and other questions are provided by the evaluation of the insured persons' survey as well as guest contributions from various stakeholders in politics, science, and statutory health insurance. The BKK Customer Report connects their findings with the perspective of the insured. Actionable recommendations for health insurance providers and policymakers can be derived regarding the provision of services, benefits, and customer service, aiming to make healthcare more patient-oriented, transparent, and sustainable. Because everyone benefits from this!.