Fünf-Sterne-Service

German, Horst Schulze, 2020
Ratings
BrandMore from Campus
Delivered between Wed, 28.5. and Fri, 30.5.
Only 1 item in stock at supplier

Product details

The second is the first loser. Customers who order the second-best steak only exist in advertisements. In reality, customers always want the best. And they deserve it! It doesn't matter whether you call them customers, guests, clients, or members. No one knows better than luxury hotelier Horst Schulze how to not only meet but exceed customer expectations. In this book, he distills the Ritz-Carlton credo he coined, "We are Ladies and Gentlemen serving Ladies and Gentlemen," into a concise, contemporary form that shows leaders the path to service excellence. Because everything is a matter of attitude, personnel, and exemplary leadership.

Key specifications

Language
German
topic
Economy & Law
Subtopic
Business Administration
Author
Horst Schulze
Number of pages
264
Book cover
Hard cover
Year
2020
Item number
15893804

General information

Publisher
Campus
Category
Reference books
Release date
12.2.2020

Book properties

topic
Economy & Law
Subtopic
Business Administration
Language
German
Author
Horst Schulze
Year
2020
Number of pages
264
Book cover
Hard cover
Year
2020

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
181 mm
Width
123 mm
Weight
306 g

30-day right of return if unopened
24 Months Warranty (Bring-in)
1 additional offer

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Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Beltz & Gelberg
    0 %
  • 1.Bloomsbury
    0 %
  • 1.Campus
    0 %
  • 1.Carl Auer
    0 %
  • 1.Deutsche Bibelgesellschaft
    0 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Campus
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
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  • Avery Publishing Group
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  • Beck C.H.
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Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 24.Katholisches Bibelwerk
    0.5 %
  • 24.Redline
    0.5 %
  • 26.Campus
    0.6 %
  • 26.Haug Karl
    0.6 %
  • 26.Hep
    0.6 %
Source: Digitec Galaxus