Employer Patient - Customer Orientation in Health Professions

Customer orientation is more than just dealing diplomatically with difficult customers. It is a matter of course. In hospitals, nursing homes and practices, one factor for customer loyalty is becoming increasingly important: dealing with patients. The author uses numerous examples to describe how customer orientation can be lived: How should employees behave when patients become uncomfortable? And what can they do if there is not enough time to care for all patients? With many tips, checklists and training programs.