Effective customer communication

Udo Taubitz, 2024
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Product details

This essential provides you with the tools for a customer-friendly writing style that positively impacts customer relationships and propels your business forward. Whether it's a letter, email, or newsletter, whether B2B or B2C: you will learn how to convey your message quickly, clearly, and accessibly, and how to respond to complaints in a solution-oriented manner.

Key specifications

topic
Economy & Law
Author
Udo Taubitz
Book cover
Paperback
Year
2024
Item number
47330421

General information

Publisher
Springer
Category
Reference books
Release date
2.7.2024

Book properties

topic
Economy & Law
Author
Udo Taubitz
Year
2024
Book cover
Paperback
Year
2024

Voluntary climate contribution

CO₂-Emission
Climate contribution

30-day right of return if unopened
24 Months Warranty (Bring-in)

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Reviews & Ratings

Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 43.Penguin Random House
    0.1 %
  • 43.rororo
    0.1 %
  • 43.Springer
    0.1 %
  • 43.Urban & Fischer
    0.1 %
  • 47.Beck C.H.
    0.2 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Springer
    Not enough data
  • 1.HarperCollins
    0 days
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 54.Pearson Studium
    0.9 %
  • 54.Simon & Schuster
    0.9 %
  • 54.Springer
    0.9 %
  • 58.Avery Publishing Group
    1 %
  • 58.Piper
    1 %
Source: Digitec Galaxus