Dynamisches Benchmarking

Due to the continuously growing customer demands for goods and services, companies, especially in economically challenging times, find themselves under pressure to act. This often manifests in the demand for increased efficiency. To assess the effectiveness of measures aimed at improving the efficiency of service delivery processes and to represent efficiency developments, a method is required that addresses this dynamic aspect. Robert Wilken develops a procedure for analyzing efficiency developments based on Data Envelopment Analysis (DEA). The mathematical formulations for all common basic models are established and implemented in software. Furthermore, various inferential statistical methods are discussed that can be used to analyze efficiency developments. Finally, the P.