Die Rezeption als Managementstrategie im Zentrum für Familiengesundheit

This is a care practice aimed at improving reception as a management strategy in a family health center. In this scenario, strategies for ongoing and continuous training were developed, and a flowchart for organizing user reception was introduced. The activities developed included health education with users in the waiting room and the creation of informational banners and folders to raise awareness about reception. The eSF conducted continuous training measures during team meetings, focusing on reception and humanization topics. It is assumed that the measures implemented in practice have overall strengthened the bond between users and the team by facilitating interaction among the involved parties, promoting the administrative process, and enhancing the quality of care provided. As a result of this experience, we observed a nearly 10% reduction in the absence of scheduled appointments and a shortening of the appointment booking time by one month, allowing us to experience the management process in primary care and face daily challenges.