Name: Intercultural communication with authorities
Price: 203 CHF
Availability: InStock
ISBN: 9783110308228

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Zurich

Lausanne

Wohlen

Basel

Kriens

Winterthur

Bern

Dietikon

St. Gallen

Geneva

De Gruyter

The communication between authorities and migrants is currently a pressing issue within ongoing integration debates and poses challenges for both sides. Linguistic, cultural, and professional knowledge divergences lead to significant communication problems, and at times, open disputes even arise. This study explores the causes and potential solutions for such interactions through the analysis of authentic conversations between migrants and authorities in Berlin and Buenos Aires. A key focus is on highlighting the importance of different language competencies in intercultural communication, thereby empirically determining the relevant communicative contributions of the influencing factors of interlinguality, interculturality, and institutionality. Only by doing so can we assess the interdependence of these factors, which can render official interactions with migrants partially ineffective and even conflictual. From this, implications for improving communication in this institutional intercultural context are derived. The book is aimed at a professional audience as well as anyone who communicates with people from diverse backgrounds and languages in their daily work.

Actual product image Intercultural communication with authorities (German, Hardcover, KATHARINA ROSENBERG)

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