Das Unerwartete managen

How can companies handle unexpected and critical situations? To answer this question, the authors examine what are known as High Reliability Organizations (HROs) - organizations that must operate with absolute reliability, such as air traffic controllers or firefighting teams. Other organizations can use their specific procedures as a guide to better understand and manage unexpected events and developments. The solution-oriented management approach demonstrates how the methods of HROs can be implemented in business practice.