Crash course in service excellence

Falk Hecker, 2019
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Product details

Service excellence: This book will set you apart from the competition

In this book on service excellence, employees in the service industry and in sales receive valuable tips on how they can win over customers in the long term despite increasing competition from online retail. After all, online shopping is becoming increasingly anonymous and personal customer contact is becoming rarer. However, when salespeople and customers meet in person, this is a great opportunity to set yourself apart from online providers with outstanding service. Goods are interchangeable, but people who offer exceptional service are not.
This book contains a wealth of examples, tips and practical tools for service excellence that will set you apart from online retailers and competitors. Here you will learn how to improve your appearance, Mi.

Key specifications

topic
Economy & Law
Author
Falk Hecker
Book cover
Paperback
Year
2019
Item number
35151140

General information

Publisher
Springer
Category
Reference books
Release date
17.5.2023

Book properties

topic
Economy & Law
Author
Falk Hecker
Year
2019
Book cover
Paperback
Year
2019

Voluntary climate contribution

CO₂-Emission
Climate contribution

30-day right of return if unopened
24 Months Warranty (Bring-in)

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Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 41.Penguin Random House
    0.1 %
  • 41.rororo
    0.1 %
  • 41.Springer
    0.1 %
  • 41.Urban & Fischer
    0.1 %
  • 45.Beck C.H.
    0.2 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Springer
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data
  • Beck C.H.
    Not enough data

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Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 45.Macmillan
    1 %
  • 45.Pearson Studium
    1 %
  • 45.Springer
    1 %
  • 45.Various Publishers
    1 %
  • 51.Droemer Knaur
    1.1 %
Source: Digitec Galaxus