Controlling im Gesundheitswesen

This book presents a variety of real-life situations derived from hospitals and care facilities, as well as from outpatient doctors, pharmacies, and health insurance companies. Against the backdrop of healthcare financing, the case studies reflect typical challenges that the respective stakeholders must confront. The range of topics spans from operational to strategic controlling tasks. The work addresses the challenges of performance, quality, personnel, and financial controlling, and discusses the importance of investment controlling. The case studies are complemented by teaching notes that outline the desired learning objectives. Additionally, structured questions are provided to facilitate a thorough analysis of the cases during self-study, along with suggestions for deepening the central themes relevant to the cases. An appendix includes key figures for each case that are used in the management practice of healthcare institutions.