Whether it's consulting, maintenance, and sales of hardware and software, providing communication services, hosting, or training, this book demonstrates how controlling is tailored to the specifics of IT services. It offers customized metrics and success factors that support the optimal implementation of the service portfolio and corporate strategy. Content includes: business models for IT service providers, IT services and IT service management, critical success factors, core processes, sales controlling, performance controlling, customers, and contracts.
Language | German |
topic | Economy & Law |
Author | Klaus Schopka |
Number of pages | 287 |
Book cover | Hard cover |
Year | 2021 |
Item number | 16425595 |
Publisher | Haufe |
Category | Reference books |
Release date | 10.8.2021 |
topic | Economy & Law |
Language | German |
Author | Klaus Schopka |
Year | 2021 |
Number of pages | 287 |
Edition | 2021 |
Book cover | Hard cover |
Year | 2021 |
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