Comment réussir à travailler avec presque tout le monde

Three steps to quickly overcome unsolvable relational problems. A colleague who never arrives on time, a supervisor who is always dissatisfied and stressful, a subordinate who regularly omits important messages... So many cases and situations are blocked that no initiative, action, or speech seems capable of changing them! To quickly resolve these difficult situations, this practical guide proposes original methods directly based on the Palo Alto approach. It shows in detail how to resolve these types of recurrent conflicts: analyze the problems on a factual basis; identify and avoid any actions likely to perpetuate the problem; adopt the best solutions, even the most surprising or paradoxical. Each part of the book provides all the clues to act in the right direction, illustrating the proposals with concrete cases and testimonies. Numerous exercises allow the proposed approach to be adapted to the problems encountered. A practical guide, tailored to work relationships.