Business Knowledge Management in der Praxis

The St. Gallen approach to Business Knowledge Management brings together experiences from a variety of practical projects: Six detailed new case studies from telecommunications, financial services, and consulting illustrate how companies can enhance their customer orientation, innovation speed, and corporate value through knowledge management. These project reports outline the initial steps toward a knowledge portal that provides each employee and customer with tailored knowledge. Eight additional application examples highlight the business potential of knowledge portals, while twelve product descriptions present the technical possibilities. The overall model derived from this connects Business Knowledge Management to new business models of the information age. It describes, from an organizational perspective, the essential tools of knowledge management such as expertise directories, skill planning, content management, and knowledge networks, as well as their contribution to improved knowledge development and utilization in business processes.