Burdy:Wir müssen reden - aber richtig!

Our lives are defined by communication. We are constantly exchanging ideas with others, everywhere and at all times. Yet, we rarely reflect on how we communicate. With the right knowledge, we could not only be better understood but also strengthen our relationships. Robert Burdy addresses the biggest communication trap: the notion that communication is purely a mental exercise. He particularly demonstrates the tremendous impact we can achieve through emotionally intelligent communication. With eight golden communication tools, every conversation can become a win-win situation. This is a practical guide to improving interpersonal interactions in all areas of life.