Auswirkungen von EAP Programmen auf Stressbelastungen

The hallmarks of our modern working world are acceleration, intensification, complexity, and globalization, which drive many employees to physical and mental exhaustion. Call center employees are particularly exposed to high demands. Absenteeism and presenteeism are often consequences of being overwhelmed and reduce the economic success of companies. An innovative, preventive approach to positively influence psychological stress is external employee counseling. The effectiveness of EAP was examined in a service company whose core business lies in customer management services, from various perspectives. The analyses show a reduction in absenteeism and illustrate that significant performance losses are hidden in psychological problems and stress. Furthermore, the evaluations highlight the presence of a substantial untapped performance potential and indicate ways in which health management can intervene and contribute to the well-being of employees.