Auswirkungen von EAP Programmen auf Stressbelastungen

Marion Schellhöh, 2013
Delivered between Sat, 14.6. and Wed, 18.6.
More than 10 items in stock at supplier

Product details

The hallmarks of our modern working world are acceleration, intensification, complexity, and globalization, which drive many employees to physical and mental exhaustion. Call center employees are particularly exposed to high demands. Absenteeism and presenteeism are often consequences of being overwhelmed and reduce the economic success of companies. An innovative, preventive approach to positively influence psychological stress is external employee counseling. The effectiveness of EAP was examined in a service company whose core business lies in customer management services, from various perspectives. The analyses show a reduction in absenteeism and illustrate that significant performance losses are hidden in psychological problems and stress. Furthermore, the evaluations highlight the presence of a substantial untapped performance potential and indicate ways in which health management can intervene and contribute to the well-being of employees.

Key specifications

topic
Economy & Law
Author
Marion Schellhöh
Book cover
Paperback
Year
2013
Item number
55543640

General information

Publisher
AV
Category
Reference books
Release date
4.3.2025

Book properties

topic
Economy & Law
Author
Marion Schellhöh
Year
2013
Book cover
Paperback
Year
2013

Voluntary climate contribution

CO₂-Emission
Climate contribution

30-day right of return if unopened
24 Months Warranty (Bring-in)

Compare products

Goes with

Reviews & Ratings

Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • AV
    Not enough data
  • 1.Anaconda
    0 %
  • 1.Ariston
    0 %
  • 1.Avery Publishing Group
    0 %
  • 1.Beltz
    0 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • AV
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
    Not enough data
  • Avery Publishing Group
    Not enough data
  • Beck C.H.
    Not enough data

Unfortunately, we don't have enough data for this category yet.

Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • AV
    Not enough data
  • 1.Beltz
    0 %
  • 1.Bertelsmann C.
    0 %
  • 1.Econ
    0 %
  • 1.Eulogia
    0 %
Source: Digitec Galaxus