Aubertin:Fit für die kaufmännische Prax

This workbook offers learning situations with in-depth tasks from the everyday professional life in commerce. Professional communication, proper formatting of texts, designing learning and workspaces, and appropriate manners are among the contents of the learning situations.

This workbook contains twelve learning situations, for example:

• Designing a workspace
• Processing mail procedures
• Validly concluding purchase contracts
• Offering goods in a customer-oriented manner
• Creating representative business letters
• Creating business letters efficiently
• Using communication tools appropriately for the situation
• Using communication tools to promote sales.