Modell zur Kapazitätsplanung von Dienstleistungsressourcen in Leistungssystemen

The textbook "Model for Capacity Planning of Service Resources in Performance Systems" by Marc Hübbers offers a comprehensive analysis and methodological support for planning service capacities in the German capital goods industry. In an era where companies increasingly provide customer-specific complete solutions, effective planning of qualitative and quantitative resources is crucial for success. The dissertation develops a systematic approach that transfers existing methods for resource description in production systems to the service sector. A key result is an innovative description model that represents the structural use of service resources and enables precise determination of resource requirements for specific performance capacities. This book is aimed at professionals and students engaged in optimizing service processes and capacity planning.