Achtsame Kommunikation in der Arztpraxis

Communicative competencies are central requirements for all employees in medical practices. Medical practices are systems that tend to become routine in terms of daily communication processes, making them highly susceptible to disruptions. When mindful communication is successful in a medical practice, patients, doctors, and medical staff all benefit: patients feel comfortable, employee satisfaction increases, and the likelihood of errors decreases. The book vividly illustrates where communicative pitfalls may arise and demonstrates in a practical manner how specific communication techniques and a mindful attitude can create a culture of appreciation and respect in the medical practice. The focus of the book is on the development of competencies for all participants: it highlights and questions the most important areas of practice.