I bought one but unfortunately it doesn't charge, so we put it back and got the new one today. Only with this one the dots don't light up when charging either. Why is that?

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The dots only light up as a check or when the box is sufficiently charged. Just leave it to charge for a few hours on a 5v (3a) adapter and then it will be fine. At first I thought the box wasn't charging either.

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Question about Koenig HeatsBox Go

I bought one but unfortunately it doesn't charge, so we put it back and got the new one today. Only with this one the dots don't light up when charging either. Why is that?