Never Split the Difference

English, Tahl Raz, Chris Voss, 2017
3Ratings
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Product details

'A master of persuasion.' Forbes 'This book blew my mind.' Adam Grant, bestselling author of Originals A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. 'Filled with insights that apply to everyday negotiations.' Business Insider.

Key specifications

Language
English
topic
Economy & Law
Subtopic
Business Administration
Author
Chris Voss, Tahl Raz
Number of pages
288
Book cover
Paperback
Year
2017
Item number
7731143

General information

Publisher
Penguin Random House
Category
Reference books
Release date
23.3.2017
Sales rank in Category Reference books
185 of 947819

Book properties

topic
Economy & Law
Subtopic
Business Administration
Language
English
Author
Chris Voss, Tahl Raz
Year
2017
Number of pages
288
Edition
1
Book cover
Paperback
Year
2017

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
198 mm
Width
129 mm
Weight
202 g

Package dimensions

Length
20.10 cm
Width
13.20 cm
Height
1.70 cm
Weight
202 g

30-day right of return if unopened
24 Months Warranty (Bring-in)
1 additional offer

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Warranty score

How often does a product of this brand in the «Reference books» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Various Publishers
    0 %
  • 43.John Wiley & Sons
    0.1 %
  • 43.Penguin Random House
    0.1 %
  • 43.rororo
    0.1 %
  • 43.Springer
    0.1 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Penguin Random House
    Not enough data
  • Anaconda
    Not enough data
  • Ariston
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  • Avery Publishing Group
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  • Beck C.H.
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Return rate

How often is a product of this brand in the «Reference books» category returned?

Source: Digitec Galaxus
  • 29.John Wiley & Sons
    0.6 %
  • 29.O'Reilly
    0.6 %
  • 29.Penguin Random House
    0.6 %
  • 29.S. Fischer Publishing
    0.6 %
  • 29.SCM
    0.6 %
Source: Digitec Galaxus