Gesprächsführung in der Sozialen Arbeit

Psychosocial professions are characterized by an above-average proportion of social communication in professional actions. Help processes are only effective through successful communication, and competent conversation management thus becomes the key to successful professional conduct. Social work professionals often conduct conversations under challenging conditions: In client work, the everyday proximity of help processes, complex mandates, involuntariness, as well as risk or crisis situations present such challenges. Additionally, cooperation with professionals and other actors in help processes, as well as organizational and training matters, often create conditions that make conversations demanding.

The textbook understands professional conversation management as the social-communicative form of methodical action in social work and not as an isolated conversation methodology. It imparts foundational knowledge and encourages work on personal-professional attitudes. It introduces the preparation, moderation, and evaluation of significant conversation forms in everyday professional life and offers practical design aids for conversations. Learning and working aids for training conversation competence are also available online in addition to the textbook.