Systemic solution-oriented mediation and conflict resolution

What is to be done when disputes and conflicts in companies, in the team, in the family or in the neighborhood get out of hand? Mediation is then the procedure of choice. It describes an established procedure to initiate consensual solutions in disputes, conflicts and differences of opinion. How does successful mediation work? The mediators' inner attitude is just as crucial to the success of such settlement processes as their practical know-how and their ability to proceed in a structured manner. Holger Lindemann, Claude-Hélène Mayer and Ilse Osterfeld explain everything that is needed, can be done and must be known for good mediation. They convey the central techniques of mediation from a systemic-solution-oriented perspective in a practical way, using many examples and exercises. They offer a tried and tested flowchart with which it is possible to.