I had one before and it worked very well. I wanted to buy the same thing but it doesn't block the balls before releasing them. I have sent it back 2 times because the balls don't block before releasing them and they fall straight down all the time.

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Hello,
We're very sorry that you're experiencing repeated problems with this item and, if you haven't already done so, we invite you to contact customer service to check whether an alternative solution can be offered to you rather than a new replacement.

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Question about Bright Starts Spin & giggle giraffe

I had one before and it worked very well. I wanted to buy the same thing but it doesn't block the balls before releasing them. I have sent it back 2 times because the balls don't block before releasing them and they fall straight down all the time.