Since 29.11.21 I have been waiting for the licence key that is supposed to be generated when ordering/paying. To date, I have not received it. Instead, the order says: "Unfortunately, the goods were not delivered to us on time. As soon as we receive an update from the supplier, it will be shown here". And from digitec.ch I receive an even more incomprehensible answer when asked. Just generate the licence key I paid for. I don't see why I should have to wait for a delivery. After all, this licence is not physical. Who else has this problem?
gschwinds
3 years ago
Only the customer service will be able to help you https://helpcenter.digitec.ch/hc...

I bought the Adobe Creative Cloud Photography Plan 20GB 12Mt. at the end of November, as I have done several times before. The necessary key has always arrived shortly after the purchase.

Question

Since 29.11.21 I have been waiting for the licence key that is supposed to be generated when ordering/paying. To date, I have not received it. Instead, the order says: "Unfortunately, the goods were not delivered to us on time. As soon as we receive an update from the supplier, it will be shown here". And from digitec.ch I receive an even more incomprehensible answer when asked. Just generate the licence key I paid for. I don't see why I should have to wait for a delivery. After all, this licence is not physical. Who else has this problem?

3 years ago

Only the customer service will be able to help you https://helpcenter.digitec.ch/hc...

I bought the Adobe Creative Cloud Photography Plan 20GB 12Mt. at the end of November, as I have done several times before. The necessary key has always arrived shortly after the purchase.

Answer

Only the customer service will be able to help you https://helpcenter.digitec.ch/hc/de/requests/new

I bought the Adobe Creative Cloud Photography Plan 20GB 12Mt. at the end of November, as I have done several times before. The necessary key has always arrived shortly after the purchase.

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