On the device that was delivered to me, the manufacturer's seal on the packaging was cut open and then pasted over. I have seen in the reviews that this was also the case with other users, even after several returns. Is it normal for the packaging to be opened before delivery, or have I received a second-hand device?
Francesca Corrocher
1 year ago
Please contact our customer service team so that we can look into your request. You can find our contact form here: https://helpcenter.galaxus.ch/hc...

Question

On the device that was delivered to me, the manufacturer's seal on the packaging was cut open and then pasted over. I have seen in the reviews that this was also the case with other users, even after several returns. Is it normal for the packaging to be opened before delivery, or have I received a second-hand device?

1 year ago

Please contact our customer service team so that we can look into your request. You can find our contact form here: https://helpcenter.galaxus.ch/hc...

Answer

Please contact our customer service team so that we can look into your request. You can find our contact form here: https://helpcenter.galaxus.ch/hc/de/requests/new

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