Newly got a Smooth 4 with Filmic pro and Huawei P20 pro. I notice that the gimbal functions with the FY app all work without any problems. It is now supposed to be the same with Filmic pro. In my case, unfortunately, this is not the case. I have installed the latest firmware V 1.77. Zomm works well. Menu cannot be reached via the button. Front /rear camera switching does not work. Instead of triggering a single image, the front/rear switch is triggered. Support on the manufacturer's website has not responded to my message even after 5 days so far.
Question:
Has anyone had the same experience?
Am I doing something wrong?
Does the gimbal have a fault - exchange it?
Kind regards
Hannes

Question

Newly got a Smooth 4 with Filmic pro and Huawei P20 pro. I notice that the gimbal functions with the FY app all work without any problems. It is now supposed to be the same with Filmic pro. In my case, unfortunately, this is not the case. I have installed the latest firmware V 1.77. Zomm works well. Menu cannot be reached via the button. Front /rear camera switching does not work. Instead of triggering a single image, the front/rear switch is triggered. Support on the manufacturer's website has not responded to my message even after 5 days so far.
Question:
Has anyone had the same experience?
Am I doing something wrong?
Does the gimbal have a fault - exchange it?
Kind regards
Hannes

Answer

Hello Hannes

I have the exact same setup and the same apps as you. Unfortunately, the interaction between the filmic pro app and the Smooth 4 does not work properly for me either. I sometimes have to restart the filmic pro app several times until it works.
I can only hope that there will be an update for the filmic pro app soon, because I think the problem lies with the app. 

Regards
Tobias

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