I received the power bank new, but unfortunately I can't charge it... I have tried various plugs, cables, sockets etc. which work perfectly for other devices. What am I doing wrong, or could it be that it was delivered defective?

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Accepted Answer

As long as you don't try to charge the power bank at the USB-A port, you're probably not doing anything wrong. If it is working, you will normally quickly see the Digitec logo on the screen, followed by the charging power. If you press the button (perhaps for 10 seconds), will nothing happen?

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Question about Digitec Powerbank

I received the power bank new, but unfortunately I can't charge it... I have tried various plugs, cables, sockets etc. which work perfectly for other devices. What am I doing wrong, or could it be that it was delivered defective?