Hi, I can't pair the Philipps 4 button remote directly with the lamp (hold on lamp and press), nor with HueBridge. In the HueApp it searches for the remote control but does not find it. Remote control lights up red when pressed, flashes briefly after reset.
(Soft reset with 4 buttons, battery out for a while do not help. Bridge and all lamps are up to date).
Can anyone help me?
Many thanks in advance!

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Accepted Answer

Hi Pkipfer
Unfortunately, I cannot offer you a guaranteed solution to your problem. To me it sounds like a defect.
I have about 8 such switches and have been able to put them all into operation without any problems, whereby I have coupled them directly with the bridge and not with a light bulb.
So I'll ask the following 0815 questions:
- App is up to date?
- Bridge firmware is up to date?
- Has the bridge been disconnected from the power supply and rebooted?

Next:
- Maybe one of the button cells is rotten and the required operating voltage is not reached?
- Download the app "All 4 hue" (in my opinion the best app, except that it has no authorisation for remote access for legal/security reasons) and try to find the switch.
- as a last resort, you are probably left with "Settings", "Hue Bridges" <bridge name>, "Cleanup", where all data is DELETED or (before you delete everything).
- You get another switch to test.
Since not only Galaxus but also digitec have introduced the, sorry, "shi..." low quantity surcharge, I have absolutely no trouble recommending lumimart for you to buy. They always have 20% off everything - so you can get these things for an unbeatable 19.95, like right NOW!
Good luck to you!

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