Hello everyone, does anyone else have problems with Synology Surveillance Station? I can't watch it in full resolution on the PC, jerks and quality is miserable. But if I watch it on the Tapo app everything is fine. DS Cam app also without problems. I also have a C530WS running at full resolution, with which I have no problems in the station.
Maybe someone had the same problem and could help me? :)

Thanks

Question

Hello everyone, does anyone else have problems with Synology Surveillance Station? I can't watch it in full resolution on the PC, jerks and quality is miserable. But if I watch it on the Tapo app everything is fine. DS Cam app also without problems. I also have a C530WS running at full resolution, with which I have no problems in the station.
Maybe someone had the same problem and could help me? :)

Thanks

Answer

Hello r00kies

Your analysis is very good - you can see that the problem is not with the camera itself (as the Tapo app and also the DS Cam app run smoothly), but with the integration into the Synology Surveillance Station. Typically, such stutters and quality problems are caused by:
	- Codec/stream incompatibility (Surveillance Station may be pulling the high-resolution stream with incorrect decoding or not using the appropriate sub-stream).
	- Hardware/resource limitation (Surveillance Station needs more CPU/GPU power for Full HD or 2K/H.265 than the apps that decode more efficiently).

Two solutions that bring 100% improvement if requirements & hardware are met:
	1. adjust stream profile in Surveillance Station
	- In the camera (Tapo app or web interface), ensure that an H.264 stream with an adjusted bit rate (e.g. 4096 kbps instead of maximum) is available.

- In Surveillance Station under "Camera settings → Video" explicitly select this stream.
→ Result: Significantly smoother image, full resolution, CPU load remains within limits.

2. activate hardware acceleration (or use more powerful NAS hardware)
	- Activate hardware acceleration (Intel Quick Sync or dedicated GPU, if available) in the Surveillance Station on Synology.

- If the NAS does not support H.265 decoding, switch the camera to H.264.

- For older NAS devices: Use a model with H.265 hardware decoding (e.g. DS220+, DS720+, DS920+ etc.).

→ Result: Jerking disappears completely, picture quality remains stable even at full resolution.

This should reliably solve the problem.

Kind regards
Kristian WE REPAIR Gossau

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