Has anyone with this problem ever been able to redeem the card?
We need more information so you can redeem your gift card. Send information.
Reply 1 from Google:
Thank you for submitting your confirmation information. Unfortunately, the form you submitted was missing one or more required documents. We need a legible copy of the following documents: [[Full Copy of Digital Gift Card]].
Please send us the missing documents via this help form.
Answer 2 from Google:
Thank you for your patience while we reviewed your account. We have noticed some inconsistencies between your account and the information you sent. As a result, we are unfortunately unable to help you redeem these gift cards.
Digitec reply:
Thank you for your message.
I have gladly taken up your request and checked it with our responsible department. After consultation, I would like to inform you that it would be necessary to contact Google directly, as it concerns information that Google requires in the Google user account. Unfortunately, we are unable to assist you in this case. I am sorry that I could not give you a better answer.
If you have any questions or uncertainties, please do not hesitate to contact me again.
I wish you a good morning.
Kind regards
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Nobody or ??
Hi, I've also had a problem with a Google Play card (bought from another supplier). The problem was that a CHF card is only valid in Switzerland. I bought it in Switzerland, I live in Switzerland and the Google account was created in Switzerland. I did everything I was asked to do, with proof to back it up. I've done everything I was asked to do. Nada. I was told to reconfigure my device or wait for the next Android update. Wearily and extremely angry, I sold my tablet and closed my Google account. I switched to the competition. No problem at all. And I'm realising that you can live just fine without a Google account.
Hello dear ones
I received the following reply from Google to my third enquiry about what was wrong with the voucher and the account:
In order to help you fix the problem you are experiencing, we need more information.
Could you please send us a screenshot of the answers? As soon as we receive more information, we will investigate the matter further.
I first thought that a human being was now replying. Unfortunately, another stupid e-mail came afterwards.
You can use your Google Play credit to buy many different types of digital content from the Google Play Store, including in-app purchases and plans, as well as Google Play apps. Content restrictions may vary by country. For more information, see this article. Note, however, that Google Play credit cannot be used for pre-orders or hardware purchases from the Google Store.
European Economic Area(Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, United Kingdom)} Play Credit cannot be used for Google News plans. For this content you must choose a different payment method for this content.
We're constantly working to improve the Google Play Store. If you want to learn more about Google Play Gift Cards and Google Play Credit, including redemption and restrictions, we recommend this help article.
Best regards
Maria The Google Support Team
Do any of you out there know anyone who works at Google? Do they know that something is totally going wrong?
Rocksresort Laax: win a stay for 4 people
Get involved in the Community and win!
We're giving away a voucher for Rocksresort Laax: 2 nights in a family flat for 4 people.
