Good day
I ordered the new Arctis Nova Pro and it arrived yesterday. When I got home late yesterday evening, I unpacked it full of joy and wanted to test it quickly (unfortunately I only had a short time) via the Ps 5, everything worked great and the sound is awesome. Then I wanted to quickly test how it works with the mobile and no matter how often or how long/short I pressed or held down the Bluetooth button, nothing happened and nothing lit up there and when I later wanted to switch off the headset, a little questioning and disappointed, that didn't work either. It still flashed white no matter how long or short I pressed the on/off button.
I took the battery out overnight as a precaution.

Can anyone help me? Am I being too quick, have I forgotten to set something or have I overlooked something or have I got a model that was made on a Monday? :(
I couldn't find anything on the internet on German sites and English is not my strong point 😄

Question

Good day 
I ordered the new Arctis Nova Pro and it arrived yesterday. When I got home late yesterday evening, I unpacked it full of joy and wanted to test it quickly (unfortunately I only had a short time) via the Ps 5, everything worked great and the sound is awesome. Then I wanted to quickly test how it works with the mobile and no matter how often or how long/short I pressed or held down the Bluetooth button, nothing happened and nothing lit up there and when I later wanted to switch off the headset, a little questioning and disappointed, that didn't work either. It still flashed white no matter how long or short I pressed the on/off button.
I took the battery out overnight as a precaution.

Can anyone help me? Am I being too quick, have I forgotten to set something or have I overlooked something or have I got a model that was made on a Monday? :(
I couldn't find anything on the internet on German sites and English is not my strong point 😄

Accepted Answer

Carry out the software update via the PC software. Bluetooth should sound a higher-pitched dü-dü-dü for pairing when you press and hold. But you really have to press and hold.

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