Dear Digitec,

The Playstation always gives me the error message: HDMI cable not connected as soon as I try to start a new game. And from then on nothing works, no matter how often I restart the Playstation or the TV! I also got the TV from you, it's a Samsung QE85Q70C. I've already tried everything. I've plugged HDMI cables into different ports on the TV, tried other HDMI cables, but it's always the same. I haven't found anything on the Internet, so I'm completely at a loss. But of course this is not acceptable. Is this a reason to report the PS as defective, or do you have a solution for me?

Question

Dear Digitec,

The Playstation always gives me the error message: HDMI cable not connected as soon as I try to start a new game. And from then on nothing works, no matter how often I restart the Playstation or the TV! I also got the TV from you, it's a Samsung QE85Q70C. I've already tried everything. I've plugged HDMI cables into different ports on the TV, tried other HDMI cables, but it's always the same. I haven't found anything on the Internet, so I'm completely at a loss. But of course this is not acceptable. Is this a reason to report the PS as defective, or do you have a solution for me?

Answer

Hi maybe this is not the right place for these comments but you need to open a warranty ticket with galaxus.

Answer

In the meantime, it no longer works at all. So no matter what I do, I just get the error message that the HDMI cable is not transmitting. I'm sending it back now, there's no point

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