Backup to MacBook Pro does not work. With Smart Switch, error message "Unsupported USB connection - The current connection mode is not supported by Smart Switch. Change the connection mode to Transfer Media Files (MTP) before connecting again."
Have set "Transfer Files / Android Auto". Don't see any other option for "MTP". How can I make a full backup from the A13 to Mac?

Question

Backup to MacBook Pro does not work. With Smart Switch, error message "Unsupported USB connection - The current connection mode is not supported by Smart Switch. Change the connection mode to Transfer Media Files (MTP) before connecting again." 
Have set "Transfer Files / Android Auto". Don't see any other option for "MTP". How can I make a full backup from the A13 to Mac?

Answer

Thank you very much for your request.

Due to the diversity of our products, we are unfortunately unable to offer official technical support. In such cases, it is best to contact the manufacturer directly.

Link Samsung Support Service Centre: https://www.samsung.com/ch/support/service-center/?cid=ch_pd_ppc_google_smartphones_ongoing_brandimsmartphonesgeneralphones-GLB0001HD4_text_none-20170124_none-im-smartphonesservicecentergeneral%7cUV%7cservicecentergeneral%7c%22Handy_Doctor%22&gclid=Cj0KCQiAic6eBhCoARIsANlox85dAX29JgORH4MtWyPJ9Vk6gFmagBYLZhembRDlqXyC-mpTmB7OSmwaAhvZEALw_wcB&gclsrc=aw.ds

However, we will do our best to help you with any questions or problems you may have after your purchase.

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