Störfaktor Kunde

This book is a humorous companion and a MUST for all who have ever felt unfriendly service or advice as a customer. Peter Granzow describes in an amusing way of his partly absurd experiences, which he was allowed to experience in the service desert Germany. There are salesmen who leave the salesroom in a hurry when the customer appears, sell something that doesn't even exist or they simply make the customer wait until he or she leaves the shop voluntarily. Over the years, Peter Granzow has learned how to gain an advantage in a targeted but charming manner. Perhaps you too will approach your next shopping trip in a completely different way! Peter Granzow was born in Hameln in 1966 and initially learned the confectioner's trade, but then rather by chance switched to show and event business, where he forta.