Questions about Xplora X6 Play

Yes, it can be, it often helps to clean the pins on the back of the watch.

For eSIM you have to buy this Xplora X6 Play (Plastic, 4G, One Size) version. Unfortunately, you only see this when you look closely. The Sim version does not support eSIM

You can (or MUST) use WLAN for system updates, for example. Or if the child writes messages at home, this does not take up the data volume of the SIM card. WhatsApp does not work, but messages can be sent and received via the Xplora app. Pictures and videos can also be sent. This would then be done via WLAN. Even if the child is at a friend's house, WLAN can be used there instead of mobile data. But for system updates, Wi-Fi is absolutely necessary.

Yes, the clock is in German. Other languages can be selected.

Yes, this watch can be used with our SIM cards. Depending on the intended use, the Galaxus Mobile Basic contract is completely sufficient.

The watch requires a plan with an active mobile network, as calls and text messages are among the main functions. According to official information, a data-only plan without calling and texting functions is not planned, as communication takes place via the mobile network and not via internet services such as WhatsApp or FaceTime. It is not certain whether a pure data volume subscription such as the Digital Republic Flat Rate 1 will work, as the watch is designed for classic telephony and SMS and these functions are mandatory for use. The official resources explicitly recommend a plan with telephony and SMS. I'm not entirely sure if a data-only plan is sufficient. The information I have does not fully cover this situation. For further clarification, I recommend consulting the supplier or the Community.

The menu navigation of the Xplora X6 Play is available in several languages, including German and English. In terms of connectivity, the eSIM is not explicitly mentioned as an option for this model. The Xplora X6 Play generally uses a SIM card for connectivity.

Do you have any more information on this? What does "no longer lights up" mean? Display defective? If you still have a warranty, I would contact Xplora support, they are very good at helping with problems.

This is the nano SIM card version. We do not currently offer the eSIM variant in pink.

Unfortunately, the elasticated textile bracelets are not currently available in our range and we are unable to include them on sale at the moment.

The watch cannot be operated without a SIM card if you want to use the location and telephony functions. These functions require a SIM or eSIM card to enable mobile data and telephony. However, without a SIM card, you can use basic functions such as the date display, timer, stopwatch and alarm clock. For full functionality, including GPS tracking and telephony, a SIM card is required.

The Xplora X6 Play smartwatch is available in different versions that support either eSIM or nano-SIM. There is no version that supports both eSIM and nano-SIM at the same time. - eSIM version: This version only supports eSIMs and does not have a slot for a physical SIM card. - Nano SIM version: This version can be operated with a nano SIM card and does not support eSIMs. To make sure which version you are buying, you should check the product description carefully.

Reset to factory settings, then set up according to the instructions as if it were new. I did the same with an X6.

The version here can be used with a nano-SIM, the other model is the eSIM version.

For the online models of the Xplora X6 Play, you can recognise which ones work with a physical SIM card by paying attention to the following details: - SIM card type: the Xplora X6 Play supports both eSIM and nano SIM cards. Models that work with a physical SIM card are often described as "with nano SIM card" or "with SIM card". - Description and specifications: Product descriptions often mention whether the device uses a physical SIM card. For example: "The Xplora X6 Play comes with a pre-installed Xplora Connect SIM card, but it can also be operated with a nano SIM card". - Included items: Sometimes the sales offers mention whether a SIM card is included or whether the device is prepared for the use of a physical SIM card. You can use these notes to determine whether the specific model you are looking at is compatible with a physical SIM card.

No, just an eSIM.

The Xplora X6 Play and the Xplora XGO3 differ in several important aspects: ## Battery and performance - The Xplora X6 Play has an 880mAh battery, which results in a longer battery life compared to the 850mAh battery of the Xplora XGO3. ## Camera - The Xplora X6 Play is equipped with a 5-megapixel camera, while the Xplora XGO3 has a 2-megapixel camera. This means significantly better image quality with the X6 Play. ## GPS and localisation - The Xplora X6 Play offers improved GPS accuracy compared to previous models and the XGO3. ## Processor and memory - The X6 Play has a faster 1.2GHz quad-core processor and more memory (8GB) compared to the XGO3. ## Design and customisation - The Xplora X6 Play has a higher resolution display (360x440) with better animation capabilities and offers more customisation options with interchangeable wristbands and frames, which is not possible to the same extent with the XGO3. ## Additional functions - The X6 Play has a better speaker quality and more integrated functions such as a music player and other apps that are not available on the XGO3. ## Price and target group - The Xplora X6 Play is part of the premium line and therefore more expensive than the XGO3, which is considered a more affordable and reliable option for children. These differences make the Xplora X6 Play a more powerful and versatile option, while the XGO3 is a good choice for parents looking for an affordable and rock-solid solution.

Plan with roaming should be enough, the device doesn't use much data. Messages can only be sent via the Xplora app, audio and photos are also possible, video calls, WhatsApp or FaceTime are not compatible. Calls can be made to authorised contacts with a normal network.

This smartwatch is only compatible with eSIMs, unfortunately a physical SIM card cannot be inserted.

Hello, there are two colours inside, orange and green.

Hello, my son's watch had a protective film on it at the beginning.

The watch is generally black, but there are interchangeable cases. Green and pink are already included in the scope of delivery.

No, unfortunately only voice calls are possible with this watch.

Yes, either SIM or eSIM depending on the Xplora model. Sunrise offers a smartwatch subscription for 10. (always available for 7.50)

Yes

Yes