We assume that you purchased your iPhone from a third-party retailer on our platform. With such suppliers, the retailer must confirm the cancellation. We cannot do this ourselves, so it may take a few days for the cancellation to be completed.
However, if the item is already being processed, this is no longer possible. It is best to contact our customer service directly in this regard
https://www.digitec.ch/help.
Your enquiry can then be checked individually.