HPE Tech Care 5 Years Essential Hardware Only Support for ProLiant DL360 Gen10

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products. HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, rather than just addressing reactive issues.

HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers reduce risk and continually seek more efficient methods. HPE Tech Care customers can receive assistance through multiple channels, including telephone support, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service offers access to expert technical resources with specialized knowledge in the hardware and software relevant to specific workloads, minimizing the time customers spend answering unnecessary triage or entitlement questions.

HPE Tech Care also provides General Technical Guidance for the operation, management, and security of the supported product.

The HPE Support Center offers an enhanced and personalized digital experience that helps customers manage their assets by recognizing the various products installed in their environment and how these products interact. New self-service tools allow customers to perform certain activities without needing to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care gives access to HPE resources that will help drive operational excellence and performance optimization from edge to cloud.