HPE IMC Service Health Manager

HP Intelligent Management Center (IMC) is a modular, comprehensive platform for resource management. With its extensive support for devices, IMC provides true end-to-end management for the entire network and process lifecycle. The IMC Service Health Manager (SHM) is an IMC module that offers end-to-end service monitoring and service quality assurance by visualizing infrastructure or network variants in the service path. SHM utilizes data derived from other IMC components to determine critical performance metrics. It then aggregates KPIs (Key Performance Indicators) to generate KQI metrics (Key Quality Indicators). KQIs can be modeled to provide a visual representation of commitments under the Service Level Agreement (SLA). With SHM, administrators can visually determine a specific quality level for defined services and take proactive measures to ensure compliance with SLAs.

Management
• Predefined KPIs and custom KPIs: A comprehensive collection of KPIs that offers five predefined KPIs (device monitoring, interface monitoring, NQA voice communication, NQA link, NTA traffic) by extracting KPI indices from all IMC modules (including platform traps, performance, NQA, and NTA) to implement measurement-based definitions of network performance. Predefining comprehensive KQIs: allows you to define various KQIs in advance (e.g., device status, interface performance, quality of NQA voice communication and links, or NTA host traffic).