Teamleader Quality & Coaching 2nd Level (f/m/d)
- Belgrade
- 80% - 100%
- After Sales Service
- English
As the top Swiss e-commerce platform, with a crew of over 4'000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That's why we're on the lookout for characters who're passionate about making genuine improvements. We'll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you.
For our newly established Quality & Coaching 2nd Level, we're looking for a Team Lead who wants to make an impact from day one. You'll build the team, shape its structure and define how we balance quantity and quality in Customer Service – developing your coaches through targeted coaching, setting clear standards for quality checks and keeping their feedback objective, consistent and valuable.
Sounds like your next challenge? Apply now with your CV and a motivation letter tailored to the role.
Your responsibilities
- Building a brand-new team from the ground up: structures, standards and ways of working are yours to define
- Leading a team of up to six coaches (currently two) and developing each of them deliberately
- Owning quality assurance, training, onboarding, learning management and process optimisations for Customer Service 2nd Level
- Turning quality-check findings into concrete learning needs – and into training content that actually sticks
- Staying close to day-to-day operations, building strong stakeholder relationships and pushing the area forward
Your skills
- Strong communication with stakeholders at every level, paired with a proof of concept for growing teams and holding them together
- Fact-based problem solving: calm, structured, and deliberately involving others to reach solutions that last
- Living our values where it counts – in conflicts, decisions and feedback conversations
- Business-fluent English in speech and writing; German is a plus
- A willingness to challenge «how things have always been done» and propose more efficient, automated, or effective solutions
- Using creativity and initiative to solve problems and achieve goals
Why start with us?
- Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
- Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
- Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
- Flexibility and freedom: We offer working-from-home options and every position is possible with an 80% workload.
- Rapid growth: With us, growth is a continuous journey. We also support you with 700 EDU points per year (this equals EUR 700 or 2’000 minutes off work) for your professional development so there’s no risk of you getting stuck in a rut.
- More benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Diversity is our culture.
To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.
Working Language
EnglishWorkload
80% - 100%Location
Digitec Galaxus AGMakedonska 44/6
RS-11000 Belgrad
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Get to know us
Act galactic. Be you.
We believe that shared values are key for long-lasting success. This is why a strong company culture is more important to us than strict rules and guidelines.