Professionelle Gesprächsführung

Target group "Anniversary Edition" after 30 years: The bestseller on conversation management. For over 30 years, "Professional Conversation Management" has been the textbook for leaders and those aspiring to be leaders, and is equally valuable for individuals who want to learn how to seriously pursue their goals in conversations. The text has been continuously updated and expanded. This edition includes a new chapter on online communication. Successful leadership in everyday life is unimaginable without conversation - whether with employees, superiors, or customers, with partners, children, or friends. Although conversation management is neither a school subject nor a training discipline, it requires specific skills just like reading, writing, and arithmetic. This book provides practical insights on how to optimize one's abilities to use conversation as a means of leadership effectively, purposefully, goal-oriented, and rationally. Communication today no longer occurs solely in face-to-face conversations. Online meetings have now secured their place. Email, chats, and social media offer a form of conversation-like written communication. New sections demonstrate how appreciative communication is possible through these channels and how you can defuse conflicts and, ideally, avoid them altogether. Target audience: For leaders and those who aspire to be leaders, as well as for anyone looking to enhance their communication skills.