Backoffice Specialist (m/w/d)

Belgrad
80% - 100%
Kundendienst
Englisch

Who we are?

Galaxus culture finds its origin in our values: cooperative, innovative, piratesque, responsible, and ambitious. We give feedback straight-up granting everyone the power to own their actions and grow through epic wins and rough patches. “Grow with us. Be brave, stay true" is the mantra that inspires transparency, boosting a culture of openness and knowledge-sharing.

As the top Swiss e-commerce platform, with a crew of over 3,200 across Switzerland, Germany, and Serbia, Galaxus is on the move to new markets. We're on the lookout for characters who know that it’s diversity that gets us to grow and succeed. Being bold and out-of-the-box isn't just encouraged — it's basically our brand.

We are seeking talented individuals to join our dynamic backoffice customer service team. Your role is vital in ensuring that our customers receive the right product at the right time. Your expertise and dedication will play a crucial role in promptly resolving product and delivery-related inquiries, ensuring customer satisfaction, and enhancing our processes.

Deine Aufgaben

Provide exceptional customer service, promptly addressing and resolving product-related inquiries, ensuring the customer needs are met and concerns are resolved efficiently.
Communicate and clarify issues with suppliers through email and respond promptly and accurately to product-specific inquiries.
Streamline internal processes for enhanced efficiency and improved our performance.
Continuously expand and update product and process knowledge.
Contribute to a positive and collaborative team environment, fostering a culture of excellence in customer service.

Deine Fähigkeiten

Fluent English at C1 level or higher, with German or French language skills as an advantage.
Impeccable written expression to communicate effectively with all stakeholders.
Ability to maintain courteous and professional interactions with internal and external partners.
Customer-oriented mindset, ensuring satisfaction in all interactions and problem-solving.
Additionally, having product knowledge in computer, smartphone, printer, photography, consumer electronics, network, and server categories is an advantage.

Warum startest du bei uns?

Why start with us?

Culture is Everything: Our values—cooperative, innovative, piratesque, responsible, and ambitious—form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are.
Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently.
Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters—your development, our collective achievements, and tackling challenges with adaptability and resilience.
Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options and every position is available from 80-100%.
Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 350 EDU points per year. This equals EUR 350 or 2100 minutes off work for your development.
Other Benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year, and much more.

We team up for Success

At Galaxus, we grow talent by teaming up with people from diverse backgrounds to build the best team out there. We stand for equal treatment and opportunities for everyone, no matter your ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability, or any other status. Diversity is our fuel for innovation and a culture of openness and collaboration. We welcome applicants from all backgrounds, experiences, and perspectives.

Auf diese Stelle bewerben

Arbeitssprache

Englisch

Arbeitspensum

80% - 100%

Standort

Digitec Galaxus AG
Makedonska 44/6
RS-11000 Belgrad

Hinter den Kulissen

Werde Teil unserer Firma.

Und bleib wer du bist.

Gemeinsame Werte sind entscheidend für langfristigen Erfolg - davon sind wir überzeugt. Eine starke Firmenkultur ist uns darum wichtiger als starre Richtlinien oder Reglemente.

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